Appointment Experience Survey

What was the reason for your most recent visit to Grand Rapids Vet Clinic?
- Routine vaccination appointment/checkup
- Medical problem/illness appointment
- Emergency visit
- Grooming
- Boarding
- To purchase food or medications
- Other
If other, please specifiy:
Were you greeted promptly and politely?
- Yes
- No
Please rate each part of your visit:
Making an appointment
- Excellent
- Good
- Fair
- Poor
Checking In
- Excellent
- Good
- Fair
- Poor
Examination of my pet
- Excellent
- Good
- Fair
- Poor
Medical/health recommendations
- Excellent
- Good
- Fair
- Poor
Check Out
- Excellent
- Good
- Fair
- Poor
Please comment on any fair/poor responses:
Did you receive the level of care that you expected?
- Yes
- No
If no, why?
Regarding the cost of the services and products that you received, do you feel that:
- The cost is what I expected
- The cost was more than I expected
- The cost was less than I expected
Please rate each employee based on their level of service, care, and compassion. If you did deal with an employee or do not know who they are, mark "N/A."
Reception Staff
- N/A
- Excellent
- Good
- Fair
- Poor
Technician / Assistant Staff
- N/A
- Excellent
- Good
- Fair
- Poor
Dr. Innis
- N/A
- Excellent
- Good
- Fair
- Poor
Dr. Schoen
- N/A
- Excellent
- Good
- Fair
- Poor
Dr. Pick
- N/A
- Excellent
- Good
- Fair
- Poor
Dr. Seneker
- N/A
- Excellent
- Good
- Fair
- Poor
Was there any part of your visit that was disappointing or negative?
- Yes
- No
Please explain:
Do you have any unresolved issues/concerns that you would like to address? If yes, please explain. If you would like someone to call you leave your name and number.
- Yes
- No
Please explain:
Grand Rapids Vet Clinic is dedicated to providing exceptional service and quality care to you and your pet. Please feel free to make any other comments, good or bad, that will allow us to serve you better. Thanks for your time! We appreciate your comments.

Get In Touch

We’d love to hear from you! Use our online form to request an appointment, or give us a call to book over the phone. Contact us any time with questions or concerns.

Address

2755 Fuller Ave.
NE, Grand Rapids, MI 49505

Contact Us

P: (616) 363-3831
@: info@grvetclinic.com

Book Appointment

Hours

Monday: 9:00am-5:00pm
Tuesday: 9:00am-5:00pm
Wednesday: 9:00am-5:00pm
Thursday: 9:00am-5:00pm
Friday: 9:00am-5:00pm
Saturday: Closed
Sunday: Closed

Please rate each part of your visit:

Please rate each employee based on their level of service, care, and compassion. If you did deal with an employee or do not know who they are, mark "N/A."

Get In Touch

Address

Contact Us

Hours